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  • T: 1-978-369-1400
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    1-877-936-3776
  • TTY: 1-800-439-0183


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Quality & Safety

Your quality of care is of the utmost importance.

One important consideration in deciding where to receive health care is the quality of care. Are you receiving the most appropriate and effective care? Is the care timely and focused on your needs as a patient? Are the best and safest practices available being used to treat you? This kind of information can be hard to find as well as difficult to interpret.


Program Overview

Emerson Hospital is committed to providing understandable, usable and timely information on our quality and safety record—information that will help you make sound decisions and give you peace of mind. You can see how our quality of care compares to that of other similar organizations and what we are doing to improve the care we deliver to our patients.

We invite you to take the time to better understand our quality and safety initiatives. We proudly share information on how we meet and exceed national standards of care. And we likewise share our improvement work as we continuously strive to provide the best care possible to our patients and their families.

Role of the Board of Directors and Senior Leadership Team

We recognize that exceptional quality and patient safety cannot happen without a commitment from the highest levels of the organization.

In fact, in the last year, our entire Board of Directors completed a training program developed to help them understand the importance of quality care, how it is best delivered, measured and sustained. With that knowledge, they have collaborated with Christine Schuster, president and CEO, and the entire Senior Leadership team to set quality as a priority in strategic and goal planning sessions. This is perhaps best represented in the Quality Committee of the Board whose membership is focused on setting and achieving aims to ensure the delivery of the highest quality of care to all Emerson patients.

Accreditations and Recognition

The Joint Commission

Emerson Hospital is fully accredited by The Joint Commission (TJC) and has received their gold seal of approval. TJC conducts rigorous surveys to ensure that hospitals nationwide are adhering to the strict standards of care mandated by the state and federal governments. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. The accreditation process, both the preparation and the actual inspection, helps hospitals improve their performance. Surveys take place every three years and are unannounced. Emerson’s last survey took place in 2013.