During Your Stay

Finding Your Way Around the Hospital

The main entrance near the parking garage is on the 2nd floor, which is at ground level when you enter the building. The Cafeteria and Gift Shop are on this level. Patient units are located on the 3rd, 4th, 5th and 6th floors of the hospital. On level 3, a central corridor connects the three wings (Wheeler, West and North) to the John Cuming Building. The café, medical records, and administrative offices are also located on level 3. Elevators are located in the North and Wheeler wings.

Meals

The hospital offers appetizing, nutritious meals through same day ordering, or room service. Your meal can be ordered by following the instructions on the menu which is located at your bedside. If you are on a special diet, the order form will indicate only the varieties of foods you are allowed. You may request that a clinical dietitian explain your diet to you.

Telephone

Local calls are available to patients free of charge. To make outside calls from your bedside, dial 9 + 1 + area code + number. All out-of-state calls must be placed through the hospital operator. You will be responsible for the cost of long distance calls.

Television

Television is available to patients free of charge.

Books

Book carts stocked with paperbacks are available to patients. If you are interested in obtaining a book, ask a member of your patient care team or call Community Services at extension 3200.

Smoking

In an effort to promote a healthy, smoke-free environment, smoking is prohibited in all hospital buildings and on the hospital grounds and all outdoor areas of the Emerson campus.

Parking

Parking is available in the parking garage located near the main entrance to the hospital and in the lower lots adjacent to Route 2. (There is a parking charge for most uses of the facility.)

Chaplain/Pastoral Care

If you would like to be visited by a chaplain, please ask your nurse or patient representative, or call extension 3015. The chapel (open 24 hours a day) is located on the third floor of the hospital.

Interpreter Services

Emerson Hospital provides interpreter services to patients who do not speak English or have limited English proficiency. Please check with your admission clerk or patient care provider to coordinate interpreter services or receive additional information.

Patient Representatives Help Answer Your Questions

A patient representative, a trained volunteer, will visit after your admission. We encourage you to tell him or her about any questions or concerns. To inquire about patient representatives, call Emerson Community Services at extension 3200 during normal business hours, or ask your nurse for assistance.

Social Work/Care Coordination

Emerson’s Social Work/Care Coordination Department assists patients and their families, arranges for care following hospitalization and supports patients in making some of the important decisions about their care.

Concerns and Complaints

Our goal is to make your stay as comfortable
as possible. If you have a concern or a problem, please tell your nurse or physician. Our staff is here to answer your questions, to offer support, and to inform you of available resources.

If you have concerns regarding your care that have not been answered by your nurse or physician and you would like to speak to someone personally, please call the Patient Care Assessment office at 978-287-3095. These concerns may also be mailed to: Patient Care Assessment, Emerson Hospital, 133 ORNAC, Concord, MA 01742.

In addition, you may contact:
Department of Public Health
Division of Health Care Quality
617-753-8000, or
Board of Registration
in Medicine
617-654-9800

Ethics Committee

Although most ethical concerns are resolved in discussions involving patients, families and caregivers, Emerson Hospital, like many hospitals today, provides an Ethics Committee.

Information for Inpatients Admission During Your Stay After Your Stay Financial Information Patient Rights and Responsibilities Patient Privacy Living Will/Health Care Proxy Information for Outpatients Information for Visitors Health Centers Telephone Directory Chaplain Gift Shop	Home : Patients and Visitors : Information for Inpatients : During Your Stay
	During Your Stay Finding Your Way Around the Hospital The main entrance near the parking garage is on the 2nd floor, which is at ground level when you enter the building. The Cafeteria and Gift Shop are on this level. Patient units are located on the 3rd, 4th, 5th and 6th floors of the hospital. On level 3, a central corridor connects the three wings (Wheeler, West and North) to the John Cuming Building. The café, medical records, and administrative offices are also located on level 3. Elevators are located in the North and Wheeler wings. Meals The hospital offers appetizing, nutritious meals through same day ordering, or room service. Your meal can be ordered by following the instructions on the menu which is located at your bedside. If you are on a special diet, the order form will indicate only the varieties of foods you are allowed. You may request that a clinical dietitian explain your diet to you. Telephone Local calls are available to patients free of charge. To make outside calls from your bedside, dial 9 + 1 + area code + number. All out-of-state calls must be placed through the hospital operator. You will be responsible for the cost of long distance calls. Television Television is available to patients free of charge. Books Book carts stocked with paperbacks are available to patients. If you are interested in obtaining a book, ask a member of your patient care team or call Community Services at extension 3200. Smoking In an effort to promote a healthy, smoke-free environment, smoking is prohibited in all hospital buildings and on the hospital grounds and all outdoor areas of the Emerson campus. Parking Parking is available in the parking garage located near the main entrance to the hospital and in the lower lots adjacent to Route 2. (There is a parking charge for most uses of the facility.) Chaplain/Pastoral Care If you would like to be visited by a chaplain, please ask your nurse or patient representative, or call extension 3015. The chapel (open 24 hours a day) is located on the third floor of the hospital. Interpreter Services Emerson Hospital provides interpreter services to patients who do not speak English or have limited English proficiency. Please check with your admission clerk or patient care provider to coordinate interpreter services or receive additional information. Patient Representatives Help Answer Your Questions A patient representative, a trained volunteer, will visit after your admission. We encourage you to tell him or her about any questions or concerns. To inquire about patient representatives, call Emerson Community Services at extension 3200 during normal business hours, or ask your nurse for assistance. Social Work/Care Coordination Emerson’s Social Work/Care Coordination Department assists patients and their families, arranges for care following hospitalization and supports patients in making some of the important decisions about their care. Concerns and Complaints Our goal is to make your stay as comfortable as possible. If you have a concern or a problem, please tell your nurse or physician. Our staff is here to answer your questions, to offer support, and to inform you of available resources. If you have concerns regarding your care that have not been answered by your nurse or physician and you would like to speak to someone personally, please call the Patient Care Assessment office at 978-287-3095. These concerns may also be mailed to: Patient Care Assessment, Emerson Hospital, 133 ORNAC, Concord, MA 01742. In addition, you may contact: Department of Public Health Division of Health Care Quality 617-753-8000, or Board of Registration in Medicine 617-654-9800 Ethics Committee Although most ethical concerns are resolved in discussions involving patients, families and caregivers, Emerson Hospital, like many hospitals today, provides an Ethics Committee.