Our Commitment to Safe Care

Emerson Hospital and our affiliated physician practices are committed to providing the expert medical care you need in a safe environment. The measures implemented at our main hospital, off-site locations, urgent care centers and physician practices include:

  • Screening/Masks: Everyone entering our hospital, outpatient practices and facilities — staff, patients and visitors — are screened for symptoms, required to sanitize their hands, and provided a mask that they must wear throughout their visit. We will make accommodations for patients who cannot tolerate a mask.
  • Personal Protective Equipment (PPE): Our staff have the proper personal protective equipment in ample supply and follow strict guidance from the Centers for Disease Control. All staff wear a surgical mask and sometimes might wear gown, gloves and face shield when necessary.
  • Cleaning: Frequent, thorough and enhanced cleaning protocols throughout the hospital and our off-site facilities. This includes disinfecting exam rooms and equipment, and all common areas, including hallways, waiting rooms, restrooms and door knobs. Learn more about the efforts our Environmental Services team is doing to keep you healthy.
  • Social Distancing: We are reducing wait times and  have rearranged public spaces by removing chairs from waiting rooms and, in some areas, installed Plexiglass and floor stickers to indicate safe places to stand.
  • Hand Hygiene: We have hand sanitizers throughout our office so patients, visitors and staff can clean their hands easily and frequently. We also encourage patients and staff to wash their hands with soap and water frequently. Good hand hygiene is essential to good health.
  • Emerson Hospital Visitor Policy: Patients are allowed one visitor at a time in the hospital. All visitors must be 18 years old or older. Birth partners, parents of patients under 18, attorneys of patients, and companions for individuals with disabilities are also permitted to visit in addition to one visitor. Read our full visitor policy.
  • Ambulatory/Outpatient Visitor Policy: In order to assure we have adequate space for patients, no visitors are allowed. We must limit the amount of people in our waiting rooms to support social distancing for the safety of patients and staff. Exceptions will be made for patients requiring a support person.
    • One adult support person is allowed to accompany children ages 18 and under, maternity patients, and patients who require special assistance getting to their appointment due to mobility, emotional or cognitive needs.
    • The support person should stay with the patient for their entire visit or wait outside of the building. No other visitors are allowed in the building.

    Additional safety measures include:

    • Enhanced infection control policies to reduce the spread of germs and care for patients with suspected and confirmed COVID-19.
    • Emerson has a fully-staffed infection control department, including an infectious disease physician and nurse, to ensure we implement best practices in keeping with CDC guidelines.
    • Clinicians using telehealth/virtual visits for patients when possible
    • Regular training for staff on the latest safe practices and protocols
    • Staff on-site to help guide patients between appointments
    • Removed books/magazines/toys from waiting areas

    Learn more about what you can expect when visiting one of our locations.

    You can expect the same high level of care from us as you have in the past, just with masks and other safety measures to protect you, your family and our staff. Please call us or your physician’s office if you have any questions. You should not worry about your health alone — we are here to answer your questions and provide you with the best medical care. Thank you for choosing us for your care and for your patience and understanding of these policies that are in place to keep everyone safe.