What to Expect When You Come for Care

Life goes on, even during a pandemic. Health issues can arise or worsen. There are thousands of reasons people need professional medical care during this pandemic. Waiting often worsens the medical issue. Do not wait.

Many new policies are in place to ensure your health and safety when you come to Emerson Hospital, our off-site locations, our urgent care centers, or one of our practices. While you will notice some differences, such as all staff and visitors wearing masks, we continue to provide advanced medical care with a compassionate touch.


The hospital is open 24/7; expert clinicians are available; medical equipment and technology is up and running; and imaging services, the pharmacy and lab are all running smoothly. Our professional environmental services team thoroughly cleans every area of the hospital frequently — adhering to the most stringent protocols from the Centers for Disease Control and Prevention (CDC). In addition, there are staff available to help guide our patients between appointments.

Every patient, staff person and visitor at Emerson is screened upon entering the building to protect you and our staff. During the screening process, you will be asked if you have symptoms of a possible respiratory illness. Patients and staff are tested for COVID-19 according to CDC protocols.

All Emerson staff are required to wear a hospital-issued surgical mask. Patients and visitors who are able to are also expected to wear these masks for the duration of the visit and will be issued one when they enter the building. We will make accommodations for patients who cannot tolerate a mask.

Patients with suspected or confirmed COVID-19 are cared for and roomed in separate units, away from all other patients. Visitor limitations are in place to reduce the spread of the virus. Read our visitor policy for more information.

Visiting the Emergency Department

Please watch this video about how our Emergency Department is ready to care for you in a safe, clean environment.

Surgery & Elective Procedures

We have resumed urgent surgeries and procedures, as well as necessary elective procedures for patients who cannot be delayed any longer.


In addition to our main campus, Emerson’s off-site locations, urgent care and physician practices have also implemented additional safety measures for screening, cleaning and physical distancing in waiting areas for patients.

Along with these safety measures, your experience at these offices may have changed since your last visit. A face mask is required to be worn throughout your visit, unless instructed otherwise. We encourage you to wear your own mask when coming to the office, and a hospital-grade mask will be given to you when you arrive. Our staff will be wearing personal protective equipment, which may include gloves, a gown and a face shield.

You will receive a call from your physician’s office prior to your visit to review these protocols and to screen you for any illness.

Our primary care physicians are ready to help you with your health care concerns and check-ups. Watch the video below to learn more about what you can expect during your visit to a primary care practice.


Most physician offices offer telehealth visits, which many insurance plans will cover.

  • These visits offer a safe, secure and convenient way to consult with your doctor without going into the office.
  • Emerson clinicians are available for telehealth visits from a wide range of specialties, including: urgent care, primary care, cardiology, dermatology, gastroenterology, neurology, occupational therapy, orthopedics, ophthalmology, pediatrics, physical therapy, pulmonary, scoliosis, speech therapy, spine care, surgery, urology, and more.
  • Visit our telehealth page for more information.

While you may not be able to see the warm smile under our masks, we are here to take care of our community. Do not wait to get the medical care you need. We are here and ready for you as we have been for more than a century! Thank you for choosing Emerson Hospital for your health care needs.