What to Expect When You Come for Care
Due to the COVID-19 pandemic, new policies are in place to ensure your health and safety when you visit the hospital or one of our other locations.
Our Commitment to Safe Care
Emerson Hospital and our affiliated physician practices are committed to providing the expert medical care you need in a safe environment.
Pay a Bill
Pay your Emerson Hospital bill online.
Patient Portal
Find out how to access your Emerson Hospital medical records online.
Pre-Registration
When you have an appointment at Emerson Hospital, pre-registration saves you time. Here’s how to pre-register for appointments on- and off-campus.
Medical Records
To obtain a copy of your medical records, please contact Emerson Hospital’s Medical Records Department, Release of Information Section (ROI), at 978-287-3907.
request appointment
Use Emerson Hospital's Physician and Specialist Finders to request an appointment with a provider.
Insurance & Financial
Emerson Hospital’s team of financial counselors and customer service representatives provides answers about billing, insurance and financial assistance.
Visiting Hours & Parking
Learn more about visiting hours, parking options and wayfinding at Emerson Hospital in Concord, Massachusetts.
Visitor Policy
We encourage patients to visit with loved ones during their stay. To protect you, your family and everyone at the hospital, we request that visitors adhere to our visitor policy.
Patient Experience
To help ensure a positive patient experience, learn what to expect during and after your inpatient or outpatient visit to Emerson Hospital.
Campus Map
Map and locations of Emerson's services and offices.
Infection Prevention
Emerson Hospital’s infection prevention program focuses on hand hygiene and other proven tactics to maintain a safe environment for patients, families and visitors.
Patient Rights & Responsibilities
We are committed to ensuring you receive information regarding your rights and responsibilities as a patient at Emerson Hospital.
Pediatric Services
Emerson Hospital offers an array of services and amenities to make a child’s experience, as a patient or visitor, as comforting and reassuring as possible.
Quality & Safety
Quality and patient safety are top priorities at Emerson Hospital, which strives to be a high-reliability organization that works to continuously improve patient outcomes.
Hospital Amenities
Emerson Hospital offers an array of conveniences for visitors including dining options, free Wi-Fi, a gift shop and ATM.
Gift Shop
The Emerson Hospital gift shop offers you a unique shopping experience, providing conveniences and a thoughtful array of personal gifts for yourself or someone special.
Visiting the Area
Find out where you can stay in the area when visiting friends or family at Emerson.