Emerson Health’s medical records department is dedicated to maintaining your medical records and keeping your health information private and secure in accordance with your rights as a patient, and with federal and state regulations.
Massachusetts law requires that we maintain medical records for 20 years following your last visit. These records include laboratory and radiology reports, emergency department visits, outpatient surgeries, and inpatient stays at Emerson Hospital. The medical records department does not have access to individual physician office records or any Emerson Urgent Care Center records.
Please note, if you are looking for radiological images, contact our radiology department at 978-287-3700 and they will be able to assist with this request.
How to obtain a copy of your medical record
If you have been a patient at Emerson Hospital, the most convenient way to receive a copy of your medical records is to fill out the online form below. Please note that you will need a digital image of your state-issued identification or a computer camera to take a photo of that ID during the process.
BY MAIL OR FAX
As an alternative, you can print out this form and fax it to 978-287-3652, mail it to the address at the top of the form, or scan and email it to email@example.com. Be sure to fill out this authorization form completely, including your date of birth, dates of service being requested, and what the records are being obtained for (i.e., personal, physician visit, legal, etc.). Please include your phone number as well as the complete mailing address and phone number for where the records are being sent.
Please allow 7 to 10 business days for a standard request to be completed. A fee may be charged for copies of your medical record. If you need to speak to a ROI coordinator, please call 978-287-3907 between 8 a.m. and 4:30 p.m., Monday through Friday, or email ROI@emersonhosp.org. We will mail your records to the address specified on the release of information form. To protect your privacy, we don’t fax or email medical records.
How to obtain a birth certificate
If you wish to obtain a copy of a birth certificate, please call the town clerk’s office in the town you were living in at the time of the birth. You can also contact the Concord Town Clerk’s Office at 978-318-3080 or by mail at: Concord Town Clerk, PO Box 535, Concord, MA 01742. The town’s website is www.concordma.gov. You can also send an email to firstname.lastname@example.org. The clerk can provide you with a certified copy of the birth certificate. A fee for this service may be charged. Paternity papers may also be completed post-birth at the town clerk's office.