Visitor Policy

Emerson Hospital is a patient- and family-focused environment. The health and safety of our patients, visitors, employees, and our communities remains our top priority as we move into the first phase of COVID-19 recovery. In line with the guidance issued by the Massachusetts Department of Public Health, our visitor policies have been updated.

Emerson Hospital Visitor Policy, Effective October 27, 2020


Approved visitors will be screened for symptoms of, or known exposure to, COVID-19 prior to entering the facility per Emerson’s Screening Policy.

  • Patients admitted in the hospital are allowed one visitor at a time. All visitors, with the exception of siblings visiting the postpartum unit, must be 18 years old or older. Patients are still encouraged to remain closely connected to their loved ones through virtual means (e.g. phone, FaceTime).
  • Birth partners, parents of patients under 18, attorneys of patients, and companions for individuals with disabilities are also permitted to visit in addition to one visitor. For example:
    • Maternity patients can have up to two visitors at a time, a birth partner plus one visitor (i.e. doula or family member).
    • Patients in postpartum – The patient’s birth partner may remain with the patient during their stay. In addition, patients may have one visitor at a time per the hospital visitation rules in addition to their birth partner. Siblings under the age of 18 years of age may also visit.
    • Pediatric inpatients can have up to three visitors at a time (parents plus one visitor).
  • Patients in the behavioral health unit are allowed one visitor at a time Monday through Friday during visiting hours from 4-7 p.m., and one visitor at a time Saturday and Sunday during visiting hours from 2-7 p.m. 
  • All approved visitors will be screened for symptoms and required to wear a mask. Visitors are encouraged to remain six feet from patients at all times, and should wash or sanitize their hands before visiting a patient.
  • Visitors with obvious signs of illness, such as fever, cough, or sore throat, or known contact with a COVID-19 positive individual within the past 14 days that qualifies as close contact, will not be permitted to visit.
  • In compassionate care situations, including but not limited to end-of-life-situations, decisions about visitation will be made collaboratively with the patient and loved ones, as appropriate, on a case-by-case basis.
  • Visitors accompanying patients having an outpatient procedure who do not have an essential role in calming the patient or facilitating the patient’s treatment will be asked to wait in the car during the time period that the procedure is taking place. They will be contacted by staff following the procedure.
  • Visitors will be asked to enter through the main entrance between the hours of 6:30 a.m. – 8 p.m. Visitors entering the main hospital after 8 p.m. must enter through the emergency department entrance.
  • The Clough Surgical and Birthing Center entrance is open for obstetrics and surgical patients from 5 a.m. –7 p.m.

Ambulatory/Outpatient VISITOR POLICY

In order to assure we have adequate space for patients, no visitors are allowed at our ambulatory/outpatient offices. We must limit the amount of people in our waiting rooms to support social distancing for the safety of patients and staff. Exceptions will be made for patients requiring a support person.

  • One adult support person is allowed to accompany children ages 18 and under, maternity patients, and patients who require special assistance getting to their appointment due to mobility, emotional or cognitive needs.
  • The support person should stay with the patient for their entire visit or wait outside of the building. No other visitors are allowed in the building.

We understand this may be difficult and thank you for your understanding and cooperation during this time.