Visitor Policy

Emerson Hospital is a patient- and family-focused environment. The health and safety of our patients, visitors, employees, and our communities remains our top priority. In line with guidance issued by the Massachusetts Department of Public Health, our visitor policies have been updated to reflect the limitations that the COVID-19 pandemic has created.

Emerson Hospital Visitor Policy

Revised March 4, 2020

Emerson’s visitor policy has changed to allow one visitor at a time for inpatients and the emergency department. Visitors continue to be restricted in ambulatory settings with limited exceptions.

  • One visitor per patient is allowed at a time.
  • The visitor must stay in the patient’s room and wear a badge with the patient’s floor and room number.
  • Visitors under 18 are not allowed.
  • Visitation hours are from 12–8 p.m. The switchboard will make overhead announcements 15 minutes before the end of visitation hours and at 8 p.m. when visitation hours are over.

Limited exceptions include:

  • In compassionate care situations, including end-of-life, decisions about visitation will be as appropriate, on a case-by-case basis.
  • Birth partners, parents of patients under 18, attorneys of patients, and companions for individuals with intellectual and or physical disabilities, are not considered visitors and must be allowed; however, they must be screened.​
  • Labor and delivery patients can have a designated birth partner who remains the same throughout their stay. In addition, a professional doula may accompany the patient for labor support. No other visitors are permitted.
  • Maternity patients receiving postpartum care can have their birth partner remain with them during their stay. No other visitors are permitted.
  • All approved visitors will be screened for symptoms and required to wear a mask at all times while in the hospital. Visitors are encouraged to remain six feet from patients at all times, and should wash or sanitize their hands before visiting a patient.
  • Visitors with obvious signs of illness, such as fever, cough, sore throat, chills, shortness of breath, congestion or runny nose, muscle or body aches, loss of taste or smell, nausea, vomiting or diarrhea, or known close contact with someone who has COVID-19 illness in the last 14 days will not be permitted to visit

Emergency Department

Patients in the emergency department who are being treated in an exam room (excluding hallways) and who do not have a positive COVID-19 screen may have one adult visitor. Visitors must stay in the patient’s room and cannot use emergency department waiting rooms. Visitor eligibility is determined by the emergency department care team.

Ambulatory/Outpatient VISITOR POLICY

In order to assure we have adequate space for patients, no visitors are allowed at our ambulatory/outpatient offices. We must limit the amount of people in our waiting rooms to support social distancing for the safety of patients and staff. Exceptions will be made for patients requiring a support person.

  • One adult support person is allowed to accompany children ages 18 and under, maternity patients, and patients who require special assistance getting to their appointment due to mobility, emotional or cognitive needs.
  • Individuals under the age of 18 accompanying patients will be allowed to attend the visit with the patient.
Individuals accompanying patients having an outpatient procedure who do not have an essential role in calming the patient or facilitating the patient’s treatment will be asked to wait in the car during the time period that the procedure is taking place. They will be contacted by staff at the conclusion.

We understand this may be difficult and thank you for your understanding and cooperation during this time.