Emerson physicians

Quality & Safety

At Emerson Hospital, we want you to know that quality and patient safety are our top priorities. In fact, we’re committed to being what’s called a high-reliability organization, which means we continuously work to improve patient outcomes and make this hospital a safe environment for you and your loved ones.

We do this in two key ways:

  • A dedicated Quality and Patient Safety Department works with hospital leaders, physicians and staff to identify ways to continually improve quality and safety, including by reducing the incidence of serious preventable events such as health care-associated infections, patient falls, and medication errors. This department also monitors performance on important quality measures.
  • Our Patient & Family Advisory Council provides valuable insight that informs our policies, planning, service delivery, quality improvement and facility design to ensure that our care is truly patient- and family-centered, and delivered in a setting that supports healing and positive outcomes

Transparency about our quality and safety efforts

Importantly, we believe in sharing the results of our quality and safety efforts with the community we serve through open reporting of outcomes and quality measures. To that end, Emerson participates in statewide reporting initiatives and data-sharing — and you can find information on our quality and safety performance on these websites:

Antibiotic Stewardship – A new program takes aim at antibiotic use

Worldwide efforts are underway to change how antibiotics are used: to improve patient outcomes, reduce antibiotic resistance and provide evidence-based patient care. At Emerson, we recently established the Antibiotic Stewardship Committee, which formalizes support for the Antibiotic Stewardship Program from hospital administration, the Board of Directors and the medical staff. There is much evidence that programs such as the one at Emerson can improve patient outcomes by decreasing resistance patterns and the cost of care.

The Antibiotic Stewardship Program’s coordinated approach will improve the appropriate use of antibiotics by promoting selection of the optimal antibiotic drug regimen — specifically, the right choice of antibiotic, along with the right route of administration, dose, time/frequency and duration.

To learn more about when it is appropriate to use antibiotics and to learn more, visit the Centers for Disease Control and Prevention website.

Your feedback is important to us

Patient feedback helps us understand what we’re doing well and where we need to improve. That’s why we ask you to tell us about your experience and level of satisfaction with our care through a survey called HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems, administered by an organization called Press Ganey.

Soon after discharge from Emerson (and most hospitals in the U.S.), patients are mailed this survey in order to provide feedback about their recent hospital stay. Here is recent data from the Press Ganey surveys on the percentage of patients surveyed who would recommend Emerson Hospital for their care:

Recommend Emerson Hospital

This graph illustrates surveyed patients’ overall satisfaction with emergency care at Emerson Hospital:

Rating Emergency Care


If you have a qestion or concern about your care

If you have concerns about the quality of the care you have received at Emerson Hospital, we urge you to make your concerns known to us.

Accreditations and recognition 

The nation’s top organizations have given Emerson Hospital high marks for the quality and safety of our care — objective, third-party affirmation that we have met rigorous national standards for quality and safety.

The Joint Commission

Joint Commission National Quality ApprovalEmerson Hospital is fully accredited by The Joint Commission (TJC) and has received its gold seal of approval. TJC conducts rigorous onsite inspections (called surveys) to ensure that hospitals nationwide are adhering to the strict standards of care mandated by state and federal governments.

Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. The accreditation process — both the preparation and the actual inspection — helps hospitals improve their performance.

Surveys take place every three years and are unannounced. Emerson’s last survey took place in August 2019. Visit QualityCheck.org to view Emerson's Joint Commission quality report.

Shields Imaging Partners with Emerson Hospital

Shields Health Care Group and Emerson Hospital have partnered to provide patients with high-quality imaging services at Emerson's Concord and Westford locations. 

Emerson Hospital Is Here for Your Health

We are excited to announce that preventive health care, routine health screenings such as mammograms, annual physical exams, colonoscopies, elective surgeries, and most services are now open at Emerson Hospital.

Moving Forward: Phase 1 Reopening

Governor Baker recently announced a phased reopening of the Commonwealth. Read what this means for Emerson Hospital and what you can expect when you visit us for care.