Emerson physicians

Quality & Safety

At Emerson Health, quality and patient safety are our top priorities. In fact, we are committed to being a high-reliability organization, which means we continuously work to improve patient outcomes and make the hospital and our satellite locations safe environments for you and your loved ones. We do this in two key ways:

  • A dedicated Quality and Patient Safety Department works with hospital leaders, physicians and staff to continually improve quality and safety, including by preventing events such as healthcare-associated infections, patient falls, and medication errors. This department also monitors performance on important quality measures.
  • Our Patient & Family Advisory Council provides valuable insight that informs our policies, planning, service delivery, quality improvement and facility design to ensure that our care is truly patient- and family-centered, and delivered in a setting that supports healing and positive outcomes.

Transparency about our quality and safety efforts

We share the results of our quality and safety efforts through open reporting of outcomes and quality measures. We participate in statewide reporting initiatives and data-sharing — and you can find information on our quality and safety performance on these websites:

Learn more about our Quality Awards, Recognition and Accreditations.
 

Antibiotic Stewardship

Worldwide efforts are underway to change how antibiotics are used in order to improve patient outcomes, reduce antibiotic resistance and provide evidence-based patient care. Emerson's Antibiotic Stewardship Committee formalizes support for the Antibiotic Stewardship Program from hospital administration, the board of directors and the medical staff to improve patient outcomes. The Antibiotic Stewardship Program’s coordinated approach will improve the appropriate use of antibiotics by promoting selection of the optimal antibiotic drug regimen — specifically, the right choice of antibiotic, along with the right route of administration, dose, time/frequency and duration.

To learn more about when it is appropriate to use antibiotics, visit the Centers for Disease Control and Prevention website.

Your feedback is important to us

Patient feedback helps us understand what we are doing well and where we need to improve. That is why we ask you to tell us about your experience and level of satisfaction with our care through a survey called HCAHPS, or the Hospital Consumer Assessment of Healthcare Providers and Systems, administered by an organization called Press Ganey.

Soon after discharge from Emerson (and most hospitals in the U.S.), patients are mailed this survey in order to provide feedback about their recent hospital stay. Here is recent data from the Press Ganey surveys on the percentage of patients surveyed who would recommend Emerson Hospital for their care:

If you have concerns about the quality of the care you have received at Emerson Hospital, we urge you to share your feedback with us.

Accreditations and recognition

At Emerson Hospital, we are committed to your health and wellbeing. Emerson is proud to have the highest safety and quality scoresWe've recently earned an A for patient safety from The Leapfrog Group and a five-star quality rating from the Centers for Medicare and Medicaid Service — objective, third-party affirmation that we have met rigorous national standards for quality and safety.

The Joint Commission

Joint Commission National Quality ApprovalEmerson Hospital is fully accredited by The Joint Commission (TJC) and has received its gold seal of approval. TJC conducts rigorous onsite inspections (called surveys) to ensure that hospitals nationwide are adhering to the strict standards of care mandated by state and federal governments.

Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. The accreditation process — both the preparation and the actual inspection — helps hospitals improve their performance.

Surveys take place every three years and are unannounced. Emerson’s last survey took place in August 2019. Visit QualityCheck.org to view Emerson's Joint Commission quality report.

Awards & Recognition

Joint Commission Gold Seal
Leapfrog Group Top Hospital 2021
Bariatrics Blue Distinction Center from Blue Cross Blue Shield
Accredited by the National Accreditation Program for Breast Centers
The Commonwealth Institute's Award: Top 100 Women Led Business in 2021
Leapfrog Group Spring 2022 A Safety Grade.
American Heart Association Stroke Gold Plus.
AACVPR Certified Program
Bariatrics Blue Distinction Center from Blue Cross Blue Shield
Massachusetts Medical Society Accreditation
MBSAQIP Bariatric Surgery Accreditation

Emerson Health Awarded Advanced Stroke Certification by The Joint Commission

7/21/2022
Emerson Health recently earned advanced stroke certification by The Joint Commission in collaboration with the American Heart Association, a recognition of the outstanding care Emerson provides to stroke patients.

Emerson Hospital Awarded for Quality and Patient Safety

5/11/2022
Learn about Emerson’s latest patient safety and quality awards from Healthgrades, The Leap Frog Group and the Women’s Choice Award. Emerson earned the highest honors for obstetrics, orthopedics, and more!

Important Information About COVID Testing and Symptoms

1/4/2022
With the current surge it is important to decrease the impact on our health care system. We ask the community to take proper precautions to avoid a COVID-19 infection and to limit usage of emergency departments to life-threatening emergencies. Read on for more information on COVID-19 precautions, symptoms of infection, and where and how to get tested.