Patient Experience

At Emerson, we believe quality health care is as much about your overall experience as a patient as it is about expert clinical care.

To ensure that your experience at Emerson is as positive as possible, we have prepared this section of the website to help you understand what to expect — because we also believe that an informed patient is an empowered patient.
 ► What to Expect When You Come for Care During the COVID-19 Pandemic

So whether you or a loved one has to visit Emerson Hospital for an outpatient procedure, or if you need to be hospitalized for any length of time, we hope you will take a few moments to learn what to expect from your visit and your Emerson care team.

From what to bring to the hospital, to the services we provide while you are here, to how we follow-up after you’re discharged, here’s an overview:

Visiting the Emergency Department

Having Surgery at Emerson

Giving Birth at Emerson

Emerson Health CEO Update on Masking Changes and Public Health Emergency Ending

5/10/2023
With the COVID Public Health Emergency ending on May 11, here are some details about changes you can expect at Emerson Health locations beginning May 12.

The Boston Globe Honors 41 Emerson Health Nurses

5/8/2023
The Boston Globe’s 20th annual Salute to Nurses, published on May 7, 2023, features 41 Emerson Health nurses, more than any other hospital or health system.

Emerson Health Receives Highest Grade for Patient Safety

5/3/2023
The “A” Hospital Safety Score from The Leapfrog Group for spring 2023 is one of several recent awards that reflects Emerson’s commitment to patient care.